FAQ

HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?

Your order is shipped within 2 to 5 days. Our average delivery time is 5 to 21 business days worldwide.

Where do we ship and what are the shipping fees?

We ship worldwide and shipping is FREE for all orders.

Where are you located?

Our company is based in Canada.

Who delivers my package?

Your items are delivered through your local postal service.

What are the delivery hours?

Packages are delivered according to the delivery schedule of your local post office.

What happens if no one is home?

Don’t worry. If your package is small enough, it will be left directly in your mailbox.
If not, it will be held at your local post office, where you can pick it up.

I entered the wrong address, what should I do?

If your order has not yet been shipped, contact us immediately and we will update your information.
If the order has already been shipped, no modification can be made, as stated in our Terms and Conditions.

Is your website secure?

Yes, our website is 100% secure, and we could even say 300% secure.
The site is hosted on a fully encrypted HTTPS server, which guarantees protection on every page.
For payments, we use Stripe and PayPal, the most trusted and secure online payment processors.

What payment methods do you accept?

We accept credit and debit cards, and PayPal.
We do not accept checks, wire transfers, or payment on delivery.

What if I’m not satisfied with my product?

We offer a 100% Satisfaction or Money-Back Guarantee.
If for any reason the product does not meet your expectations, you may return it within 14 days after receiving it and we will refund the full price once the item has arrived back to us.
All returned products must be in perfect condition, and return shipping costs are your responsibility.
Proof of postage must be sent to us by email as delivery confirmation.

Still have questions?

If you have any additional questions, please contact us at:
Verlunabeauty@gmail.com