Refund Policy

RETURNS

Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items include:

  • Gift cards

  • Downloadable software

  • Certain personal care and health products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial refunds (if applicable)

  • Books with obvious signs of use

  • CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

  • Any item returned more than 14 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to confirm receipt of your item. We will also notify you of the approval or rejection of your refund request.

If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company—there is often a processing time before a refund is officially posted.
Next, contact your bank. There is usually a processing delay.

If you have done all of this and still have not received your refund, please contact us at Verlunabeauty@gmail.com.

Sale items (if applicable)

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at Verlunabeauty@gmail.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift or the gift giver had the order shipped to themselves, we will send the refund to the gift giver and they will be notified of the return.

Shipping

To return your product, please email us at Verlunabeauty@gmail.com.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For items valued at more than $75 CAD, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.